In-House Setup

Leeds Consulting Group LLC can assist you in a variety of ways to establish an in-house telemarketing capability - from increasing the effectiveness of your present inside sales team to screening, hiring and training new personnel and establishing internal tracking and control procedures to assure optimum effectiveness between inside and outside sales. The services we provide are based on techniques proven by working with over 600 leading companies over 20 years.

These services include:

• Auditing present program/situation. Leeds Consulting Group LLC will conduct a two day audit session at your company to include fully defining management's objectives and direction for the program, as well as evaluating and advising on personnel skill levels and support systems required for the telemarketing staff to reach management's goals. Recommendations will be made on the optimum approach for your in-house program to reach objectives
• Establishing the optimum proven strategy for training in-house personnel and documenting this strategy into a telemarketing/telesales operating manual to ensure that a proven approach is repeatable and transferable to your staff
• Screening and hiring personnel, including recommendation of appropriate compensation packages
• On-going sales training for inside/outside sales personnel in the latest techniques that reach, qualify and persuade prospects
• Screening existing in-house telemarketing/telesales personnel for effectiveness, including placing shopping calls as a "buyer" to determine selling skills
• Assisting in design and implementation of the most effective control and tracking procedures, including database management, tracking qualified prospects through the sales cycle to either a sale or lost order report, territory management, including definition of sales territory potential by industry and county throughout the U.S., and optimum deployment of inside/outside sales personnel