Telemarketing Training

Leeds Consulting Group LLC's telemarketer training format includes a two day session. The first day includes a summary of those techniques which LCG has found to be most effective over the past 20 years in communicating product and service benefits, plus the application of these techniques to your firm's specific telemarketing strategy. The second day includes caller monitoring and adjustments with your personnel in actual on-phone delivery.

Telemarketing/telesales fundamentals, which are reviewed during the first day, include:

• applications and benefits of telemarketing
• advantages of the structured approach
• maintaining enthusiasm
• techniques for good listening and its importance as a primary sales tool
• techniques for persuading the prospect and controlling the call
• accurate and efficient prospect qualification
• closing techniques
• handling call backs
• effective use of language and voice
• becoming "call ready" 
• time management